Customer Support Specialist (Remote & Part-Time) — Working Student

Selen

Aydin

jobs@vivideo.ai

Firma Bilgileri/Company Info

ivideo

İstanbul(Avr.)

İlan Bilgileri/Job Announcement Info

Vivideo

Customer Support Specialist (Remote & Part-Time) — Working Student

Yarı Zamanlı

1

Compensation: $500/month
Location: Remote
Type: Part-Time / Working Student
Schedule: 5 days per week (4 weekdays + 1 weekend day)
Hours: Approximately 3–4 hours per day


About the Role

We’re looking for a reliable and detail-oriented Working Student to join our Customer Support team on a part-time, remote basis.
The main responsibility of this role is to make sure our customer support inbox is properly cleared and up to date twice a day — once in the morning and once in the evening.
This is a great opportunity for a student who wants a flexible remote role with a straightforward and manageable daily workload.


What You’ll Do

- Respond to customer emails every morning and evening.
- Keep the support inbox clean, organized, and up to date.
- Use AI tools when appropriate to help draft or improve responses. While we use AI to make the process more efficient, every response is thoughtfully reviewed — we don’t rely on random or fully automated replies. We believe customers deserve real human support, and we intentionally keep the human element at the center of our customer experience.


Working Schedule

You will work 5 days per week, with 1 of those days being on the weekend.
The work is split into two daily sessions:

Morning: ~1–2 hours
Evening: ~1–2 hours
Total: ~3–4 hours per day

The workload is expected to remain manageable when the inbox is consistently maintained.


What We’re Looking For

- Currently enrolled as a university/college student or otherwise looking for a part-time role.
- Strong written English communication skills.
- Reliable and consistent — especially with completing the morning and evening support checks.
- Detail-oriented and organized.
- Comfortable working independently in a remote environment.
- Good judgment when deciding when to respond, follow up, or escalate an issue.
- Previous customer support experience is a plus, but not required.


Compensation
- $500 USD per month for the part-time role.


Why Join Us?
- Fully remote.
- Flexible and student-friendly workload.
- Approximately 3–4 hours of work per day.
- Simple, clearly defined responsibilities.
- Growth opportunities: Strong performance can lead to opportunities to grow within Vivideo and take on additional responsibilities or explore other roles within the company.